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Water Retail Services

On the 27 August 2013 ESCOSA granted the Outback Communities Authority a water retail licence for the sale and supply of water services at Copley.  The licence is issued under the provision of the Water Industry Act 2012 authorises the supply of water in Copley

The Water Retail Code – Minor and Intermediate Retailers sets out the requirements we must comply with in relation to the provision of water services.  To support our commitment to provide a quality service we have adopted a Customer Charter and Standard Customer Sale Contract. We have also adopted a Retail Customer Hardship Policy and Dispute Resolution Process specific to the supply of water at Colpey that sets out how payment assistance may be offered and how water disputes will be dealt with. 

Pricing Policy Statement

In setting a price for the consumption of water at Copley the Outback Communities Authority has sought to reflect the true value of the service provided.  Water pricing takes into account the cost of source water, operating costs and future renewal of assets required to supply a drinking water service to customer whilst recognising the essential nature of water to all users.

The current price for water and associated services is:

  • 0-30 KL = $1.95 (GST Exp),
  • 31-125KL= $2.15 (GST Exp),
  • 126+ KL = $2.55 (GST Exp),
  • A service fee of $33.00 (GST Inc) per quarter applies

If you need to know more about us or our services please contact us on the details below

General Enquiries 8648 5970 or 1800 640 542 (from outback SA)
Faults & Emergencies 0427 687 772 or 0427 001 969
Our office is located at 12 Tassie Street, Port Augusta